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Quality Management and Process Improvement (2-Day Intensive)

A Gestion de la qualité et amélioration des processus (2-Journées intensives)




DATE COST  
June 8 - 9, 2017 $1095
Oct 12 - 13, 2017 $1095
Feb 8 - 9, 2018 $1095

2 day workshop - 8:30- 4:30
* Please note prices do not include tax
* When 2 or more attend a workshop from the same organization, they will receive a 10% discount.

Quality Management and Process Improvement

Join one of Canada's leading experts on Quality Management as he provides the tools for implementing a Quality Management System and Process Improvement strategy within your organization.

Workshop Overview:

This two-day workshop will demonstrate how Quality Management and Process Improvement can be integrated into your management practices through the selection and use of available standards, models, frameworks and methodologies, and allow participants to formulate a strategy for implementing Quality Management and Process Improvements within their organization.

The objectives of the Quality Management and Process Improvement workshop are:

  • To understand basic concepts and definitions related to Quality Management and Process Improvement;
  • To understand the strategic directions for Quality Management and Process Improvement in your organization;
  • To identify the issues and challenges of implementing Quality Management and Process Improvement;
  • To equip participants with the awareness necessary to lead or participate in Quality Management and/or Process Improvement projects;
  • To provide an opportunity to explore in greater detail the issues and ideas raised in the Workshop

Course Content:

DAY 1 - Introduction to Quality Management Systems

  • Introduction to quality management system models, frameworks and standards
    • ISO 9001 standard
    • Business Excellence model
    • TBS Management Accountability Framework
  • Comparison between TBS MAF and the others (Discussion)
  • Determining the quality management system right for your organization (Exercise)
  • Benefits of implementing a quality management system
  • Steps to implement a quality management system
  • Costs to implement a quality management system
  • Issues and Challenges - Force Field Analysis (Exercise)
  • Benchmarking and Best Practices

DAY 2 - Introduction to Process Improvements

  • Introduction to process improvement methodologies
    • LEAN
    • Kaizen
    • Six Sigma
    • Business Process Re-engineering (BPR)
  • Developing a Process Improvement Methodology
  • Identifying opportunities for improvement (Exercises)
    • Assessments
    • Risk Management
    • Pareto Charts
    • Performance Metrics
  • Root Cause Analysis (Exercises)
    • Cause and Effect Brainstorming
    • Relationship Diagram
    • The 5 Whys
  • Process Mapping (Exercises)
    • Performance Measurement
    • IPO Model
    • Increasing process efficiency
  • Planning for Change
    • Candidates for changed systems and structures
    • Staffing and development needs
    • Mind-set and behaviour

This course will benefit:

Management or staff who want to develop a quality Management System and/or Process Improvement strategy for their organization;

Management or staff who want a practical introduction to Quality Management and Process Improvement;

Project Managers /Leaders of quality management system and/or process improvement implementation projects;

Management and staff who will be engaged in a quality management system and/or process improvement implementation project

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